Last updated: December 24, 2025
At KoKonna, we respect your privacy. This Privacy Policy explains how CHNEUR AB (“we,” “us,” or “our”) collects, uses, and protects your personal data when you visit kokonna.shop or purchase our AI E-ink Frames.
1. Who We Are
CHNEUR AB
Splintvedsgatan 41
Molndal, 43151
Sweden
Contact: hello@kokonna.shop
Website: https://kokonna.shop
2. What Personal Data We Collect
2.1 When You Browse Our Website
We collect:
- Technical data: IP address, browser type, device information, and pages visited
- Cookies: See our Cookie Policy for details
2.2 When You Create an Account
We collect:
- Full name
- Email address
- Billing and shipping address
- Phone number (optional)
2.3 When You Place an Order
We collect:
- Order details (products, quantities, prices)
- Payment information (processed securely by Stripe – we do not store credit card details)
- Delivery information
2.4 When You Subscribe to Our Newsletter
We collect:
- Email address
- Subscription date and source (e.g., footer form, registration page)
3. How We Use Your Data
We use your personal data for the following purposes:
3.1 Order Processing
- To fulfill and deliver your purchases
- To send order confirmations and shipping updates
- To process payments and prevent fraud
3.2 Customer Service
- To respond to your inquiries
- To handle returns and refunds
- To provide technical support
3.3 Marketing Communications (with your consent)
- To send you our gallery newsletter
- To inform you about new products and special offers
- To award welcome bonuses (e.g., 30 free AI credits)
3.4 Legal Obligations
- To comply with Swedish tax and accounting laws
- To respond to legal requests from authorities
4. Legal Basis for Processing (GDPR)
We process your personal data based on:
- Contract performance: To fulfill your order (Art. 6(1)(b) GDPR)
- Legal obligation: To comply with tax and accounting laws (Art. 6(1)(c) GDPR)
- Consent: For marketing communications and non-essential cookies (Art. 6(1)(a) GDPR)
- Legitimate interest: For fraud prevention and website improvement (Art. 6(1)(f) GDPR)
5. Who We Share Your Data With
We may share your personal data with:
5.1 Service Providers
- Stripe: Payment processing
- MailPoet: Email marketing and newsletter management
- Shipping partners: For order delivery (e.g., PostNord, DHL, Bring)
- Hosting provider: For website infrastructure
5.2 Legal Requirements
We may disclose your data if required by law or to protect our legal rights.
We do not sell your personal data to third parties.
6. International Data Transfers
Your data may be transferred to and processed in countries outside the European Economic Area (EEA), including the United States (e.g., Stripe, email services). We ensure adequate protection through:
- EU-approved Standard Contractual Clauses (SCCs)
- EU-US Data Privacy Framework certification
- Other approved safeguards under GDPR
7. How Long We Retain Your Data
| Data Type | Retention Period | Reason |
|---|---|---|
| Order data | 7 years | Swedish tax and accounting laws |
| Account data | Until account deletion or 3 years of inactivity | Customer service |
| Newsletter subscriptions | Until you unsubscribe | Marketing consent |
| Website cookies | As specified in our Cookie Policy | Technical and analytics purposes |
8. Your Rights Under GDPR
You have the following rights:
8.1 Right of Access
Request a copy of the personal data we hold about you.
8.2 Right to Rectification
Correct inaccurate or incomplete data.
8.3 Right to Erasure (“Right to be Forgotten”)
Request deletion of your personal data (subject to legal retention requirements).
8.4 Right to Restrict Processing
Limit how we use your data in certain circumstances.
8.5 Right to Data Portability
Receive your data in a structured, machine-readable format.
8.6 Right to Object
Object to processing based on legitimate interests or for direct marketing.
8.7 Right to Withdraw Consent
Withdraw your consent for marketing communications at any time.
To exercise these rights, contact us at: hello@kokonna.shop
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- SSL/TLS encryption for data transmission
- Secure payment processing via Stripe (PCI DSS compliant)
- Access controls and regular security audits
- Encrypted backups
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.
10. Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.
11. Cookies
We use cookies to enhance your browsing experience and analyze site traffic. For detailed information, please see our Cookie Policy.
You can manage your cookie preferences at any time via our Cookie Settings button in the footer.
12. Third-Party Links
Our website may contain links to third-party websites (e.g., Instagram, TikTok). We are not responsible for the privacy practices of these external sites. Please review their privacy policies.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on this page
- Updating the “Last updated” date at the top
- Sending an email notification (for material changes)
14. Complaints
If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Swedish Data Protection Authority:
Integritetsskyddsmyndigheten (IMY)
Website: https://www.imy.se
Email: imy@imy.se
Phone: +46 8 657 61 00
15. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
Email: hello@kokonna.shop
Address: CHNEUR AB, Splintvedsgatan 41, Molndal, 43151, Sweden
By using our website and services, you acknowledge that you have read and understood this Privacy Policy.